Privacy Policy

1. Introduction

1.1 cium918 ("we", "us", "our", "the Platform") operates the online gaming platform accessible at cium918.co, serving registered members across Malaysia including Kuala Lumpur, Penang, Johor Bahru, and beyond. We are committed to protecting the privacy and personal data of all individuals who interact with our platform.

1.2 This Privacy Policy applies to all personal data collected through the cium918 website, account registration process, support communications, and any other interaction you have with the cium918 platform.

1.3 This Privacy Policy should be read in conjunction with the cium918 Terms & Conditions. By accessing or using the cium918 platform, you confirm your acceptance of this Privacy Policy.

2. Personal Data We Collect

2.1 Depending on how you interact with the cium918 platform, we may collect the following categories of personal data:

2.2 Where you choose not to provide data that is necessary for the operation of a particular service (for example, bank account details for withdrawals), cium918 may be unable to provide that service to you.

3. How We Collect Your Data

3.1 cium918 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in promotions;
• Automated technologies: Technical and usage data collected automatically as you interact with the cium918 platform, including through cookies, server logs, and similar technologies;
• Third-party sources: Identity verification and fraud prevention data received from third-party KYC and AML service providers; payment confirmation data from payment processors including banking institutions and e-wallet operators.

4. Legal Basis for Processing

4.1 cium918 processes personal data on the following legal bases:

• Contractual necessity: Processing required to register your account, execute transactions, and provide the gaming services you have requested;
• Legal obligation: Processing required to comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) verification, and age verification;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where such interests are not overridden by your rights;
• Consent: Where you have given explicit consent, such as for direct marketing communications. You may withdraw your consent at any time by contacting [email protected].

5. How We Use Your Personal Data

5.1 cium918 uses the personal data we collect for the following purposes:

• To register and maintain your cium918 account;
• To verify your identity and age in compliance with legal and regulatory requirements;
• To process deposits and withdrawals via Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other supported payment methods;
• To detect, prevent, and investigate fraudulent activity, money laundering, and other prohibited conduct;
• To monitor gameplay for responsible gaming purposes, including identification of problematic gambling patterns;
• To provide customer support via live chat and email;
• To send you service-related communications, including account notifications and security alerts;
• To send you promotional communications about cium918 offers and bonuses, where you have provided consent;
• To improve the cium918 platform, including game selection, user interface, and performance;
• To comply with applicable legal obligations and respond to lawful requests from regulatory authorities.

6. Data Sharing & Disclosure

6.1 cium918 does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6.2 We may share your personal data with third parties in the following circumstances:

• Service providers: Third-party vendors who process data on our behalf, including KYC verification providers, payment processors, fraud detection services, and cloud infrastructure providers. These parties are bound by contractual obligations to process data only as instructed by cium918 and to maintain appropriate security standards;
• Game studios and software providers: Where technically necessary for the delivery of specific games on the cium918 platform, limited gameplay data may be shared with the relevant studio or provider;
• Regulatory and law enforcement authorities: Where cium918 is required to disclose data by applicable law, court order, or in connection with the investigation of suspected financial crime or fraud;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of cium918's business, personal data may be transferred to the relevant acquiring entity, subject to equivalent privacy protections.

6.3 Any third-party service providers who process personal data on behalf of cium918 are subject to data processing agreements that require them to implement appropriate technical and organisational security measures.

7. Cookies & Tracking Technologies

7.1 cium918 uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, and collect usage analytics.

7.2 The types of cookies we use include:

• Strictly necessary cookies: Required for the operation of the cium918 platform, including session management and authentication. These cannot be disabled;
• Performance cookies: Collect anonymised information about how visitors use the platform, helping us improve page speed and navigation;
• Functional cookies: Remember your preferences, such as language settings and previously visited game categories;
• Security cookies: Used for fraud detection and prevention, including identifying unusual login activity.

7.3 You may configure your browser to refuse cookies; however, doing so may affect the functionality of certain parts of the cium918 platform, including the ability to remain logged in.

8. Data Retention

8.1 cium918 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of your account membership and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.

8.2 Specifically:

• Account and KYC data is retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations;
• Transaction records are retained for a minimum of seven (7) years;
• Support communications are retained for three (3) years;
• Technical and usage data collected via cookies is retained for up to twenty-four (24) months.

8.3 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

9. Data Security

9.1 cium918 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the cium918 platform;
• Encrypted storage of passwords and sensitive account credentials;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Two-factor authentication (2FA) available for all member accounts;
• Automated monitoring systems for detection of unusual login activity or account access patterns;
• Regular security assessments of our platform infrastructure.

9.2 Notwithstanding the above, no method of internet transmission or electronic storage is completely secure. cium918 cannot guarantee absolute security and encourages members to use strong, unique passwords and enable 2FA on their accounts.

10. Your Data Rights

10.1 Subject to applicable law, you have the following rights in respect of your personal data held by cium918:

• Right of access: You may request a copy of the personal data cium918 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain records;
• Right to restrict processing: You may request that we limit the processing of your data in certain circumstances;
• Right to data portability: You may request a copy of the data you have provided to us in a structured, machine-readable format;
• Right to object: You may object to processing based on our legitimate interests, or to the use of your data for direct marketing;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of the above rights, please contact our support team at [email protected]. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may require you to verify your identity before processing a data rights request.

11. Children's Privacy

11.1 The cium918 platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If cium918 becomes aware that personal data has been collected from a person below this age, we will immediately close the associated account and delete the relevant data.

11.2 If you have reason to believe that a minor has registered an account or provided personal data to cium918, please notify us immediately at [email protected].

12. Updates to This Privacy Policy

12.1 cium918 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered members via the contact details held on their account prior to the changes taking effect.

12.2 The date of the most recent revision is displayed at the top of this page. Continued use of the cium918 platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by cium918, please contact us using the details below:

13.2 We aim to respond to all privacy-related enquiries within five (5) business days of receipt.